Refund Policy

Last Updated: June 2026

At Skulls & Roses, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Digital Products

Due to the nature of digital products, all sales of digital downloads are final.

Once a digital file has been purchased and delivered, we are unable to offer refunds, exchanges, or cancellations.

This policy is in accordance with UK consumer regulations regarding digital content supplied immediately after purchase.

However, if you experience any issues with your download, receive a corrupted file, or encounter technical problems accessing your purchase, please contact us at info@skullsandroses.co.uk and we will work to resolve the issue promptly.

Print-on-Demand Products

As our physical products are made to order, we do not accept returns or exchanges for:

Incorrect size selections made by the customer
Change of mind purchases
Minor variations in colour due to screen settings

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

Where appropriate, we will offer a replacement or refund at no additional cost.

Order Cancellations

Digital product orders cannot be cancelled once payment has been processed and files have been made available.

Print-on-demand orders may only be cancelled if production has not yet begun. Once production has started, cancellations cannot be guaranteed.

Contact Us

If you have any questions regarding this policy or need assistance with an order, please contact:

Email: info@skullsandroses.co.uk